Customer Care

How To Run In Your New Home - Management Agent's Information

From the first day you hear about a Trophy development we aim to provide a level of attention and service second to none.

At handover each property is rigorously inspected by a member of site management followed by a member of our sales staff. Each purchaser is then invited to inspect the property and spend some time getting to grips with the features of your new home. All of our homes are also built in conjunction with the National House Building Council and carry their NHBC 10 year warranty. Only builders and developers who can demonstrate financial security and technical competence are registered with NHBC.

Despite these multiple inspe ctions we are aware that from time to time errors do occur. It is our aim to rectify any problems with a minimum of inconvenience. We are proud to maintain a customer care department charged with responding to customer enquires and complaints. In the event of a query advise our customer care centre as follows:

Non urgent issues: please write to us giving as much detail of the problem as possible, and very importantly a contact telephone number:
Customer Care,
Trophy Homes,
2B Sandown Lane,
Liverpool
L15 8HY
Emergencies: (for example a leak):
Please call 0151-734-1077